Frequently asked questions

2021 EDITION - Pass Sanitaire (French Health Pass)

The answers provided in this FAQ are subject to change and will be updated regularly.
What is the Pass Sanitaire (French Health Pass)?

The Pass Sanitaire consists of the presentation, either in a digital format (via the TousAntiCovid app) or on paper, of proof of non-contamination by COVID-19.
The French law dated 31 May 2021 relative to health crisis exit management made presentation of the pass sanitaire (health pass) mandatory as of 9 June 2021—the date on which a variety of establishments were allowed to reopen to the public—in order to gain access to gatherings or events with more than 1,000 people from June 9, 2021 to July 20, 2021, and more than 50 persons from July 21, 2021.
The Festival is required to implement the measures outlined in this law, and will thus verify the health passes of all audience members ages 18.

You will find all information related to the Pass Sanitaire on the French government's website.

For what ages will the health pass be required?

Ages 18 and up. 


For what venues will the health pass be required?

Until July 20, 2021, only theaters with more than 1000 people, i.e. the Théâtre de l'Archevêché and the Grand Théâtre de Provence, are concerned.
From July 21, 2021, all theaters with more than 50 people are concerned, i.e. all the performance halls of the Festival d'Aix.
 

Why wasn’t I told about the Pass Sanitaire when I booked my ticket(s)?

The Pass Sanitaire is a measure whose implementation was established by French law dated 31 May 2021 on health crisis exit management. The Festival could in no way foresee the logistics of its implementation before that date, and has been required to comply with this protocol since 9 June.

What do I need to present as proof?

The three (non-cumulative) forms of proof that may be integrated into the health pass are the following:
1.    Either proof of a completed vaccine schedule (two injections), as outlined by the French Scientific Council:

Pfizer > 7 days after the second injection
Moderna > 7 days after the second injection
AstraZeneca > 7 days after the second injection
Johnson and Johnson (single dose) > 28 days after the injection
Vaccine for persons who have recovered from COVID-19 (single dose) (single dose) > 7 days after the second injection

The certificate of vaccination will be available (see http://attestation-vaccin.ameli.fr/) in the form of a QR code and may be downloaded in the TousAntiCovid app.

2.    Proof a negative antigen or RT-PCR test performed within the last 48 hours.

3.    Or the result of a positive RT-PCR or antigen test that certifies that you have recovered from COVID. This test must be dated more than 15 days and less than six months prior to the performance.

For each PCR or antigen test, you will receive an email or an SMS that will allow you to download the results via the website https://sidep.gouv.fr. These results, in the form of a QR Code, may be either printed or imported into the TousAntiCovid (TAC) app.
How can I obtain proof that I’ve been vaccinated?
You can download proof of your completed vaccine schedule on the website http://attestation-vaccin.ameli.fr/.


I was vaccinated abroad. Will my certificate of vaccination be enough to enter the performance venue?

An option is currently being studied that will allow a Europe-wide certificate of vaccination to be created, and should be implemented by 1 July.
Festival-goers from abroad will also have access to PCR or antigen testing in France and may obtain their results via https://sidep.gouv.fr. These results, in the form of a QR Code, may be either printed or imported into the TousAntiCovid (TAC) app.

 

I’ve had both doses of my vaccine, but my certificate doesn’t include a QR Code. What do I do?

If no QR Code appears on your vaccine certificate, you have two options to obtain it:

•    You can go to the online service of Assurance Maladie (French national health insurance) beginning on 9 June at the following address: https://attestation-vaccin.ameli.fr/. There, you will be able to log in via your computer and download a new certificate that includes a QR Code.
•    If you don’t have access to a digital tool (e.g., computer, smartphone), you can obtain this certificate from your general practitioner, or from the healthcare professional who vaccinated you. They will be able to provide you with a new certificate that includes a QR Code

What proof must I present if I’m foreign in another European country?

For tests and vaccinations within the European Union, efforts are underway to standardize the formats of proof. A European regulation relative to the “Digital Green Certificate” will come into effect on 1 July 2021.

If at the time you enter France, you have not been able to obtain this certified proof from another EU member state—i.e., proof that is interoperable and readable in France—, you will have to take a PCR or antigen test in order to obtain a valid health pass.

What proof must I present if I am foreign and live in a country outside the European Union?

If you do not have certified proof from an EU member state that is interoperable and readable in France, you will have to take an antigen or RT-PCR test in France less than 48 hours before the performance. As these health measures regulate your entry into France, the relevant information is available on the website of the French Ministry of the Interior.

Is the paper certificate with a QR Code enough to give you access to the venue in question?

Yes. The paper certificate is enough if it contains a readable QR Code.


Are self-tests accepted by the health pass?


No. Self-tests are not accepted by the health pass due to the unsupervised conditions under which they are conducted, which cannot guarantee that the swab itself, and thus the results, are accurate. Moreover, these tests do not offer the means to guarantee that the test result is that of the owner of the health pass.
Where can I get tested locally?
https://www.sante.fr/cf/centres-depistage-covid/departement-13-bouches-d...

I come from abroad, how to get my health pass?

Alternate systems are currently being studied to make vaccinations readable for festivalgoers from abroad, and should be operational by the end of June 2021.

However, in order to obtain the abovementioned forms of proof, we recommend foreign participants to have:
> Either a paying antigen test in a pharmacy (results obtained in only few minutes)
> Or a paying PCR test in a laboratory (results obtained the day after the test).

I’ll be attending a performance on 10 July at 8 p.m. When must I get tested?

You can get tested on 9 or 10 July—i.e., 48 hours before you enter the venue (with the test’s timestamp serving as proof of time/date).

I’ve booked tickets for several performances more than 48 hours apart. Do I have to get an antigen or PCR test each time?

Yes, you do.
For example, if you’ve chosen to attend a performance of Innocence on 10 July and Falstaff on 13 July, you must present a negative test performed on 8/9 or on 10 July for Innocence, at the Grand Théâtre de Provence, and a negative test performed on 11/12 or on 13 July for Falstaff, at the Théâtre de l’Archevêché.

I’m not vaccinated….
I’ve only received one dose of the vaccine, and the second dose is scheduled for a date during or after the Festival….
I’ve had both doses of the vaccine, but received the second dose less than 14 days before I’ll be attending a performance….
…Can I enter the performance venue?

You must get an antigen or PCR test no more than 48 hours before the beginning of the performance (with the test’s timestamp serving as proof of time/date). The healthcare professional will give you your certificate, including a QR Code, to be presented to our team members who will be verifying certificates at the entrance to the performance venue.

I’ve tested positive for COVID-19. Can I receive a refund?

As outlined in our COVID-19 Safety Charter and out Terms and Conditions, if you test positive for COVID-19, you may request a refund. Contact our box office team immediately, and they will indicate the procedure to follow.

I refuse to follow the Pass Sanitaire protocol in order to access the performance venue. Can I get a refund?

No.
Until July 20, 2021, the Health Pass is made mandatory by decree, for all events gathering more than 1000 people. 
As of July 21, 2021, the Health Pass is mandatory for all events gathering more than 50 people. 

The Festival is thus legally compelled to require every festival-goer age 18 and up to present a valid Pass Sanitaire.
Any ticketholder who cannot present a valid PASS SANITAIRE will be refused entry to the venue and will be denied any request for refund.

This system has been implemented as part of the overall national health protocol that allows venues to reopen to the public.

I’ve booked my tickets. When will I find out where I’m seated?

The box office team will assign your seating in the chronological order of the reservation.
Seats will be assigned by 15 June at the latest, in compliance with the most recent health measures. Utmost care will be used during this phase to guarantee the highest quality of service.


I’ve made my reservations. When will I receive my tickets?

Tickets (excluding youth tickets and family & children’s tickets) will be available only in an electronic version in order to comply with health requirements. They may be downloaded from your personal space as of 15 June.
How can I be sure that I’ll be attending a performance in completely safe conditions?
The Festival has been closely monitoring the latest health measures, and has put together a special COVID team for that very purpose.
The health protocol that we’ve established has been validated by the C.H.U. (university hospital) in Aix, and guarantees that you’ll be received in a completely safe environment. Our entire team is actively working to comply with the latest health measures, including organisation of festival-goers’ movements in reception areas and other Festival spaces, a frequent aeration and disinfection of performance venues, the provision of alcohol-based gels, and the mandatory use of surgical or category 1 face masks inside the Festival.
For any questions about our health protocol, please contact covid@festival-aix.com.

 

What proof must I show if I’m foreign and from another European country?

— Since 25 June, the following 23 European countries have been issuing proof of vaccination in the form of an “EU Digital Covid Certificate”:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Germany, Greece, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Norway, Poland, Portugal, Romania, Slovakia, Spain and Switzerland.

We will be able to read and verify this type of QR Code when you arrive at your performance venue. Feel free to download the “TousAntiCovid Verif” app on your phone (Android or iOS) to check that your QR Code is valid.

— Options are being studied to make vaccination proof from other European countries readable, and should be operational by mid-July 2021 at the latest.

— For Festival ticketholders from European countries outside of this list, we have just obtained authorisation to check vaccination certificates in paper format, if accompanied by proof of identity. Note that the terms remain unchanged—i.e., you must show proof of a complete vaccination schedule. Be sure that the necessary time has elapsed since your second dose (see above for details on specific time requirements for each vaccine).

— For ticketholders from abroad who are not vaccinated, you are still required to:
> either get an antigen test in a pharmacy (results provided within minutes, for a fee)
> or go to a medical laboratory to get an RT-PCR test (results provided the next day, free of charge).
 

What proof must I show if I’m foreign and am from a country outside of the European Union?

— For ticketholders from outside of Europe, we have just obtained authorisation to check vaccination certificates in paper format, if accompanied by proof of identity. Note that the terms remain unchanged—i.e., you must present proof of a complete vaccination schedule. Be sure that the necessary time has elapsed since your second dose (see above for details on specific time requirements for each vaccine).

— For ticketholders from abroad who are not vaccinated, you are still required to:
> either get an antigen test in a pharmacy (results provided within minutes, for a fee)
> or go to a medical laboratory to get an RT-PCR test (results provided the next day, for a fee).

How will performances proceed, in terms of the audience?

The health protocol decreed by the French government allows performance venues to progressively open in three distinct phases.
Performances at the Festival will all be taking place during the third phase, which will begin as of 30 June and will allow for full audiences, with no curfew. Social distancing will thus no longer be required inside the performance venue, but festival-goers will have to wear a mask the entire time they are inside that venue.

Until July 20, 2021 the presentation of a valid health pass is mandatory to access the performances in the halls with more than 1000 people (Théâtre de l'Archevêché and Grand Théâtre de Provence).
From July 21, 2021 the presentation of a valid sanitary pass is mandatory to access the performances in theaters with more than 50 people (all the venues of the Festival).
 


I haven’t booked my tickets because I’m afraid of cancellations.

The health protocol decreed by the French government allows performance venues to progressively open in three distinct phases.
Performances at the Festival will all be taking place during the third phase, which will begin as of 30 June and will allow for full audiences, with no curfew. 
We’re delighted to confirm that all of the Festival’s performances will be taking place at full capacity.
In addition, we undertake to refund your tickets up to 48 hours before the performance under the following circumstances: a confirmed case of COVID-19, the closing of the borders of your country of residence, or an obligation to quarantine between France and your country of residence (see our Terms and Conditions).

If I have COVID-19, will I receive a refund?

Yes. We undertake to refund your tickets up to 48 hours before the performance under the following circumstances: a confirmed case of COVID-19, the closing of the borders of your country of residence, or an obligation to quarantine between France and your country of residence (see our Terms and Conditions).

If I’ve been in contact with someone with COVID-19, will I receive a refund?

Yes. We undertake to refund your tickets up to 48 hours before the performance under the following circumstances: a confirmed case of COVID-19, the closing of the borders of your country of residence, or an obligation to quarantine between France and your country of residence (see our Terms and Conditions).

If a quarantine is imposed between France and my country of residence, will I receive a refund?

Yes. We undertake to refund your tickets up to 48 hours before the performance under the following circumstances: a confirmed case of COVID-19, the closing of the borders of your country of residence, or an obligation to quarantine between France and your country of residence (see our Terms and Conditions).


I don’t have access to a computer or a smart device. How can I get my e-tickets?

The Festival box office will be open on the Place des Martyrs de la Résistance as of 15 June. You can come see us every day between 10 a.m. and 7 p.m., from June 15 until the day of your first performance; and we’ll print your tickets for you.

We will not, however, be able to do so onsite the night of performances, while tickets are being checked. This operation must be done beforehand.


What data will be visible when my health pass is checked?

The TousAntiCovid Verif app, which will be used by theatre greeters to check your health pass, indicates simply the notion of “valid” or “invalid” proof, and displays none of the related health data in question (test, vaccination, etc.). The processing of the data is in complete compliance with national and European data protection regulations and is subject to control by the CNIL.

Is the data on my Pass Sanitaire secure?

When your Pass Sanitaire is checked, this operation of verifying/reading the data is performed locally (thanks to the TAC-Verif app), without conserving the data and without querying a central server. Only the signature of the proof of your health status is checked on a central server by the TousAntiCovid Verif app, in order to ensure that the signature is genuine. Since TousAntiCovid Verif utilizes local business rules, only the certificate signature will be verified on a dedicated server—one that complies with all applicable information security regulations—in order to ensure that the certificate being read is genuine.


STAY INFORMED!


How can I keep up to date with all that is happening at the Festival?

We regularly send out newsletters in order to keep you informed regarding the current situation and the different productions by the Festival that you can access online. Make sure to sign up to receive further information about the digital edition that is currently being prepared by our teams.
You can also follow us on Facebook, Twitter, Instagram and Youtube.