Frequently asked questions

Do we have the answer to your question?
> Please also see our General Terms and Conditions



What are the box office opening hours?

Can I book via email?

Must I pay for my order immediately?

I haven’t received an email confirming my order. What should I do?

I’ve received an email informing me that my reservation has been cancelled. What should I do?

I’m on a limited budget. Can I still attend a performance?

How do I sign up for the waiting list for an opera or concert?

I’m on the waiting list, but haven’t received an update.

Is it possible to book a dinner before the opera? What is the Dinner & Opera package?


What’s a subscription package?

When can I subscribe?

Can I change the ticket category in my subscription?


When and how do I collect my tickets?

Why should you choose an e-ticket?

Do I need to print my e-ticket?

What if I can’t download my tickets?

What if I haven’t received / I’ve lost / I’ve forgotten my tickets?

Why haven’t I received my Youth-Price ticket?

Can I change the delivery method for my tickets?

Can I give my tickets to a friend?

Can I get a refund for my tickets?

Can I exchange my tickets?


Are there reduced rates for young people?

What’s the minimum age to attend an opera?

What is ‘Opéra ON’?

What’s the difference between Youth Prices and Opera ON?


> To learn everything there is to know about our gift cards, see our general terms and conditions.

How do I give a gift card?

How do I use my gift card?


> To learn everything there is to know about the Ticket Marketplace, see our general terms and conditions.

Can I resell a ticket that I’ve already bought?

At what price should I resell my ticket?

When and how will I receive the amount of the sale?


I require a wheelchair. How do I book my tickets?

I have reduced mobility, but do not require a wheelchair. How do I book my tickets?

Do you organize any performances that include audio descriptions?

Do you offer assisted listening devices for people with hearing impairments?


When will the Aix en Juin programme become available, and when can I book?

Is there an admission charge for concerts? Do I have to book ahead to attend a concert?

Are there shuttles available to go to the Abbaye de Silvacane?

A performance / the shuttle is fully booked. What can I do?



Can I enter the auditorium if I am late?

How long does the performance last?

Do the operas have surtitles?

When and where can I get a printed programme for a production?

What time does the auditorium open on the night of the performance?

Can I take photos of the performance?

Can I get beverages and food onsite?

Can I bring a water bottle?

How should I dress?

Is there a cloakroom and a luggage storage service?

How can I see the seating plans of the different auditoriums?

In case of rain, is the performance cancelled?

I lost an item during a performance. Do you have a lost and found service?


Have you considered carpooling and/or taking public transport?


Are there any free events structured around the programme?