Frequently asked questions

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> Please also see our General Terms and Conditions

TICKETING

BOOKING

What are the box office opening hours?

Can I book via email?

Must I pay for my order immediately?

I haven’t received an email confirming my order. What should I do?

I’ve received an email informing me that my reservation has been cancelled. What should I do?

I’m on a limited budget. Can I still attend a performance?

How do I sign up for the waiting list for an opera or concert?

I’m on the waiting list, but haven’t received an update.

Is it possible to book a dinner before the opera? What is the Dinner & Opera package?

SUBSCRIPTIONS

What’s a subscription package?

When can I subscribe?

Can I change the ticket category in my subscription?

TICKETS

When and how do I collect my tickets?

Why should you choose an e-ticket?

Do I need to print my e-ticket?

What if I can’t download my tickets?

What if I haven’t received / I’ve lost / I’ve forgotten my tickets?

Why haven’t I received my Youth-Price ticket?

Can I change the delivery method for my tickets?

Can I give my tickets to a friend?

Can I get a refund for my tickets?

NEW! Can I exchange my tickets?

CHILDREN AND YOUNG ADULTS

Are there reduced rates for young people?

What’s the minimum age to attend an opera?

What is ‘Opéra ON’?

What’s the difference between Youth Prices and Opera ON?

GIFT CARD

> To learn everything there is to know about our gift cards, see our general terms and conditions.

How do I give a gift card?

How do I use my gift card?

TICKET MARKETPLACE

> To learn everything there is to know about the Ticket Marketplace, see our general terms and conditions.

Can I resell a ticket that I’ve already bought?

At what price should I resell my ticket?

When and how will I receive the amount of the sale?

ACCESSIBILITY

I require a wheelchair. How do I book my tickets?

I have reduced mobility, but do not require a wheelchair. How do I book my tickets?

Do you organize any performances that include audio descriptions?

Do you offer assisted listening devices for people with hearing impairments?

AIX EN JUIN

When will the Aix en Juin programme become available, and when can I book?

Is there an admission charge for concerts? Do I have to book ahead to attend a concert?

Are there shuttles available to go to the Abbaye de Silvacane?

A performance / the shuttle is fully booked. What can I do?

PERFORMANCE AND VENUE INFORMATION

ARRIVING / ONCE ONSITE

Can I enter the auditorium if I am late?

How long does the performance last?

Do the operas have surtitles?

When and where can I get a printed programme for a production?

What time does the auditorium open on the night of the performance?

Can I take photos of the performance?

Can I get beverages and food onsite?

Can I bring a water bottle?

How should I dress?

Is there a cloakroom and a luggage storage service?

How can I see the seating plans of the different auditoriums?

In case of rain, is the performance cancelled?

En cas de pluie à Orange, que se passe-t-il ?

I lost an item during a performance. Do you have a lost and found service?

MOBILITY

Have you considered carpooling and/or taking public transport?

RELATED EVENTS

Are there any free events structured around the programme?

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