How to book ?
BOOKING
ONLINE
BY PHONE
On 30 January 2025, 12pm–6pm
From 31 January to 12 June 2025, from Tuesday to Friday, 10am–1pm / 2pm–6pm
From 13 June 2025: everyday, 11am–7pm
08 20 67 00 57 (12cts€/min) or +33 (0)4 34 08 02 17 (from abroad)
AT THE BOX OFFICE
From 1st April to 12 June 2025, from Tuesday to Friday, 10am–1pm / 2pm–6pm
From 13 June 2025: everyday, 11am–7pm
Palais de l’ancien Archevêché
Place des Martyrs de la Résistance
13100 Aix-en-Provence
DURING THE FESTIVAL
On site at the venue, one hour before the performance
DINNER AND OPERA OFFER
Enjoy an exceptional evening with your customers, your partners, your loved ones or your family.
BOOKING TERMS AND CONDITIONS
Bookings are limited, per performance, to:
Categories +, 1, 2 and 3: 6 tickets
Categories 4, 5 and 6: 4 tickets
For additional tickets, please contact us!
The fee for internet and telephone bookings is €3.50 per order.
Ticket mailing costs are €3 for France, and €6 for other countries.
Mailing and booking fees are non-refundable, even in case of cancellation.
NEW IN 2025!
EXCHANGE YOUR TICKETS
For any opera or concert in the 2025 programme, it is now possible to exchange tickets up to 72 hours before the performance, subject to availability.
Service fee: €5 per ticket / free for 2025 Festival subscribers.
Exchanges must be made by telephone, during the opening hours indicated above, by calling 08 20 67 00 57 (€0.12/min) from within France, or +33 4 34 08 02 17 from abroad.
GOOD TO KNOW!
By opting for an e-ticket, you can:
— Download your ticket to your telephone
— Re-print your ticket at any time
— Avoid queues at the ticket window on the night of performance
— Facilitate your ticket exchange (by phone only up to 72 hours before the performance, subject to availability) - Free service for subscribers; for non-subscribers, a €5 fee per exchanged ticket.
— Put easily the ticket up for sale on our Ticket marketplace in case you are unable to attend the performance
— Easily arrange an exchange by phone
YOUR CLIENT ACCOUNT
Your client account allows you to access our secure online ticketing service to book your tickets, purchase a gift card, update your information, and take advantage of our tailor-made offers.
To save time and easily log in at the time of your booking, we suggest you create or update your personal space now:
— Create your client account
— Access your client account, log in and check your information.
CONTACT
The box office team is open and at your disposal to guide you and answer your questions. You can contact us by email at billetterie@festival-aix.com.
Please note: No booking requests will be processed by email. Thank you for your understanding.
Payment details
PAY IN THREE OR FOUR INSTALMENTS, WITH NO EXTRA FEES
Pay your subscription packages or single performance tickets by credit card in three or four instalments with no extra fees, for amounts over €100.
If you choose this payment option, the first third / first quarter will be debited at the time of the booking. The second / third instalments will be automatically debited on the same date of the following months.
The full price of the booking must be paid by the first day of the Festival.
This payment method is available on Internet and by telephone until 3 May 2025 for the payment in 3 instalments and until 3 April 2025 for the payment in 4 instalments.
CHEQUES
Cheques in euros, payable in France, should be made out to the "Festival d'Aix-en-Provence".
BANK AND CREDIT CARDS
Visa, Eurocard, Mastercard, American Express in euros.
GIFT CARD
BANK TRANSFER
In euros only, for amounts higher than €600. Any bank charges to be paid by the purchaser:
Crédit Agricole Alpes Provence
Centre Affaires Institutionnels & Secteur Public
25, chemin des trois Cyprès – CP 46
F-13097 Aix-en-Provence Cedex 2
Code banque : 11306
Code Guichet : 00030
Numéro de compte : 48135589830 - 43
IBAN : FR76 1130 6000 3048 1355 8983 043
BIC : AGRIFRPP813
Agency and Group Bookings
Whether you are a professional in the tourism industry, a representative of a works council, head of an association, concierge in a hotel, or the representative for your group of friends (more than 7 people), the Festival offers you a unique point of contact all season long.
— Special support to help you choose your operas and concerts
— Priority booking starting in December, before general ticket sales begin
— A period of reflection so that you can refine your booking request or cancel your option before the payment deadline
— Personalised seating options to match your desires and expectations
— The opportunity of enjoying presentations of the Festival season
Enjoy a single point of contact for professionals in the tourism industry, works councils, associations, concierge service providers, and groups.
EXCLUSIVE CONTACT
Noémie Saussey
noemie.saussey@festival-aix.com
Tél : + 33 (0)4 42 17 34 92 / +33 (0)6 12 62 87 75
Terms & Conditions
General terms and conditions & vigipirate
These general terms and conditions apply to all purchases of performance tickets (operas and concerts), subscriptions and gift cards for performances of the 2025 edition of the Festival d'Aix-en-Provence that have been purchased from the Festival d’Aix en-Provence Box Office via internet, by telephone or at the ticket counter.
The purchase of a ticket or tickets for a performance or performances by the purchaser implies unreserved acceptance of these terms and conditions.
The Festival d'Aix-en-Provence reserves the right to modify these general terms and conditions at any time, without prior notice and within the limits defined by law.
Attention! Specific conditions for performances at the Théâtre antique d'Orange:
In the event a performance at the Théâtre antique d'Orange is cancelled due to bad weather, a mandatory backup date is scheduled for the following evening (in accordance with the general terms and conditions of sale for the Chorégies d'Orange).
As an exception to the general terms shown below, the Festival will not refund your tickets if:
- You decide not to attend the backup performance,
- Or you choose to attend another performance in Aix-en-Provence on the night of the backup date.
We therefore encourage you not to book other performances on the nights of the backup dates.
Thank you for your attention and understanding.
Performances at the Chorégie d'Orange | Scheduled dates | Backup dates if bad weather | Performances at Aix on the nights of the backup dates |
---|---|---|---|
Concert — Orchestre des Jeunes de la Méditerranée 'Grande scène émergente' | 17 July 2025 | 18 July 2025 | La Calisto Don Giovanni |
La forza del destino | 20 July 2025 | 21 July 2025 | La Calisto Concert — Orchestre des Jeunes de la Méditerranée (at the Grand Théâtre de Provence) |
For groups and associations (7 tickets or more per performance), works councils and tour operators, specific general terms and conditions are available by contacting noemie.saussey@festival-aix.com.
Companies wishing to purchase opera and/or concert tickets for public relations purposes should send their requests by email to mecenat@festival-aix.com.
1 — TICKET BOOKINGS
In accordance with Article L.221-28 of the French Consumer Code, tickets for performances are not subject to a right of withdrawal. Therefore, all orders are final and absolute. Tickets can be neither refunded nor reimbursed.
The Festival d'Aix-en-Provence does not guarantee the availability of tickets to all productions or concerts, all dates, and all categories across all sales channels.
Prices are invoiced on the basis of the price list in force at the date and time of your order. The Festival d'Aix-en-Provence reserves the right to modify the prices and categories of tickets for performances for sale at any time. These changes will have no effect on the price and categories of tickets that have already been paid for.
Booking is limited to six seats per performance in categories +, 1, 2 and 3, and to four seats per performance in categories 4, 5 and 6.
The telephone and internet booking fee is €3.50 per order. In case of cancellation, this fee is not reimbursed.
In the case of ticket sales via the Internet and by telephone, a confirmation or rejection of the order will be sent to the purchaser by email within one day of the date and time of the order. If this email is not received, the purchaser should contact the Festival d’Aix-en-Provence Box Office at 08 20 67 00 57 (€0.12 / min) from within France or at +33 4 34 08 02 17 from abroad.
The cost of sending tickets by post to purchaser living in Metropolitan France is €3 per order, and €6 per order for purchaser who live outside Metropolitan France (sent by regular mail). In case of cancellation, this fee is not reimbursed. The Festival d'Aix-en-Provence cannot be held responsible for loss, theft or delays in ticket delivery.
If the purchaser does not receive his or her tickets or has difficulty downloading his or her e-tickets, he or she should contact the Festival d’Aix-en-Provence at 08 20 67 00 57 (€0.12 / min) from within France or at +33 4 34 08 02 17 from abroad. In the event a ticket or tickets are lost, the purchaser must notify the Box Office as soon as possible at 08 20 67 00 57 (€0.12 / min) from within France or at +33 4 34 08 02 17 from abroad. Duplicate tickets will only be issued on site at the venue, one hour before the performance and upon presentation of proof of identity.
SUBSCRIPTIONS AND DISCOUNTS
Discounts granted as part of the subscription are applied only for performances booked together as part of the same order. The additional 5% reduction for five tickets or more is only applied if all five performance tickets are purchased at the same time and as part of the same order.
Subscription sales are open from 30 January to 31 May 2025, inclusive.
Special-rate tickets such as places jeunes (youth tickets) must be collected on site, one hour before the beginning of the performance and in the presence of the ticketholder eligible for the special rate, with his or her proof of identity and proof of discount if applicable.
EXCHANGES
The buyer now has the option to exchange one or more of their purchased tickets up to, and no later than, 72 hours before the date of each performance. After this deadline, no exchanges will be accepted.
This service is subject to a fee for ticketholders who purchased their ticket(s) individually, including Youth price ticket(s). €5 will be charged per ticket exchanged.
This service is free for ticketholders who purchased their ticket(s) as part of a subscription.
The exchange, whether paid or free (for subscribers), can be for another date of the same production or for a different production or concert, subject to the availability of seats and subscription prices and Youth prices.
The exchange is possible for a ticket of equal or higher value than the initially purchased ticket. The price difference will be at the expense of the requester. No refunds will be offered.
The exchange must be carried out through the Festival's box office:
— By phone at 08 20 67 00 57 (€0.12/min) or at +33 4 34 08 02 17 from abroad
until 12 June, Tuesday to Friday, 10 a.m.–1 p.m. and 2–6 p.m.,
from 13 June to 18 July, every day, 11 a.m.–7 p.m.
— At the box office, Palais de l’ancien Archevêché
From 1 April to 12 June, Tuesday to Friday, 10 a.m.–1 p.m. and 2–6 p.m.,
from 13 June to 18 July, every day, 11 a.m.–7 p.m.
Tickets purchased from a reseller, as part of a special offer or via the Opera ON ticketing service cannot be exchanged.
TICKET RESALE
Any resale of a ticket at a price higher than that shown on the front of the ticket is strictly forbidden. Failure to respect this clause will result in legal action as provided for under the French Penal Code (law of 27 June 1919).
RESELLERS
The Festival d’Aix-en-Provence declines all responsibility for the purchase of tickets from its resellers. For any claims, buyers are requested to contact the reseller directly.
Any request, question or claim related to the purchase of an ‘accommodation’ service via the Revolugo interface from the Festival d’Aix-en-Provence's online ticketing system should be addressed exclusively to Revolugo's customer service, available from 9 a.m. to 7 p.m. by email at reservations@revolugo.com or by telephone at 01 80 06 62 88 (+33 1 80 06 62 88 for international calls).
TICKET MARKETPLACE (“BOURSE AUX BILLETS”)
The Festival d’Aix-en-Provence provides its ticketholders with a Ticket Marketplace (“Bourse aux billets”), whose purpose is to connect ticketholders wishing to resell their ticket(s) with potential buyers, via the Festival d’Aix-en-Provence website, in a completely safe environment.
In order to resell a ticket, the ticketholder must have a valid online personal space with up-to-date contact information.
The following may be put up for resale on the Ticket Marketplace:
- tickets in electronic format;
- nominative tickets purchased from the Festival ticket office, either by internet, by phone or at the ticket office; and
- full-price or subscription-price tickets.
Thermal tickets, tickets purchased from third-party resellers, Youth price tickets, or tickets at Opera ON rates cannot be resold.
The seller freely sets the resale price of his or her ticket, from 50% to 100% of the initial price. Under no circumstances may the price be higher than the price indicated directly on the ticket. The Festival d’Aix-en-Provence reserves the right to remove, without prior warning or delay, any ticket sale that does not comply with the rules from this Article.
When a buying Customer purchases a ticket thus offered for sale on the Ticket Marketplace, he or she must pay the corresponding price in full. Subject to proper receipt of this payment, the Festival d’Aix-en-Provence will transfer the sale price to the seller within 30 days of receipt of payment, and by 30 July 2025 at the latest.
This payment is made by the Festival d'Aix-en-Provence to the seller according to the following terms:
- If the ticket was initially purchased online by bank card (credit or debit card): by crediting the same bank card.
- If the ticket was first purchased by any other means of payment or if the refund by bank card fails: by bank transfer. The seller must send the bank account information corresponding to the account that was debited when purchasing the initial ticket to the Festival d’Aix-en-Provence ticket office, at billetterie@festival-aix.com, and by 30 September 2025 at the latest. After this date, the Festival will not be able to transfer the refund and it will not be possible to claim the resale amount.
The Festival d’Aix-en-Provence will make the purchased ticket available on the personal space of the buyer upon validation of the payment and confirmation of his or her purchase. The ticket is made available to the buyer in the form of a new ticket, which cancels and replaces the original ticket.
This new ticket thus generated cannot be put up for resale on the Ticket Marketplace.
The Festival d'Aix-en-Provence does not provide any guarantee to the seller as to the successful sale of tickets offered on the Ticket Marketplace.
The Festival d'Aix-en-Provence cannot be held responsible for transactions made between festivalgoers via the Ticket Marketplace and in no case guarantees the effective resale of tickets offered by this means.
If, at the end of the resale period, the seller has not found a buyer, his or her ticket remains valid for the corresponding event. In addition, the seller can decide at any time to withdraw a ticket from resale as long as it has not already been purchased. The ticket thus withdrawn from the resale space remains valid for the corresponding event.
2 — PAYMENT
PAYMENT OPTIONS
The following payment options are accepted:
Cheques: in euros, payable in France, and made out to the ‘Festival d'Aix-en-Provence’.
Bank and credit cards: Visa, Eurocard, Mastercard and American Express, in euros.
Bank transfers: in euros only, for amounts higher than €600. Any bank charges, if applicable, shall be paid by the purchaser.
PAYMENT IN THREE OR FOUR INSTALMENTS, WITH NO EXTRA FEES
With this convenient payment option, the purchaser pays for his or her subscription package or single-performance tickets by credit card or bank card in three identical instalments over three months or in four identical instalments over four months. This payment option is available via internet or by telephone only, for a minimum amount of €100.
The first third or first fourth is debited at the time of the booking. The two or three other instalments are automatically debited on the same date of the following two or three months.
The full price of the booking must be paid before the first day of the 2025 edition of the Festival d’Aix-en-Provence. The payment in three instalments is available up to and including 3 May 2025 (booking date and payment of the first third). The payment in four instalments is available up to and including 3 April 2025 (booking date and payment of the first fourth).
The purchaser remains liable for the full payment of the order. In the event of non-payment of any of the instalments, the Festival reserves the right to cancel the reservation without notice. In this case, the reserved tickets will be put back on sale. No refund will be given for amounts already paid.
The credit card or bank card used must be valid beyond the date of the last instalments for this payment option. If the card is changed between the first and the last payments, the purchaser is requested to update his or her payment details in his or her personal space or to inform the Festival d’Aix-en-Provence box office team as soon as possible.
GIFT CARD
The gift card is a payment method that can be used to pay online, by telephone, or at the box office. It may be used to purchase one or several single-performance tickets, or subscriptions sold at the Festival d’Aix-en-Provence box office only.
It is valid as of the date of purchase and must be used before 21 July 2025, last day of the current edition of the Festival d’Aix-en-Provence.
The minimum value of a gift card is €50. The amount available on the gift card may be used at one time or over several times. More than one gift card may be used to pay for the same order. Likewise, a gift card may pay for only a portion of a booking.
If the amount on the gift card is less than the price of the booking, the cardholder must complete the payment using another payment method.
If the amount on the gift card is more than the price of the booking, credit is generated in the personal account of the cardholder’s name. This credit must be used by the end of the current Festival edition (21 July 2025). Beyond this date, the balance is credited to the benefit of the Festival d'Aix-en-Provence.
The Festival d’Aix-en-Provence does not guarantee the availability of tickets nor of price categories for the performance(s) chosen by the cardholder.
If the gift card is lost or stolen, no duplicate will be issued, and no refund or credit will be given.
If the gift card is not used by 21 July 2025, no refund or credit will be given.
PAYMENT SECURITY
Electronic payments made in transactions through the online box office of the Festival d’Aix-en-Provence are secure. Banking transactions are handled by the OGONE system and are carried out using a secure and encrypted SSL system, ensuring the protection and confidentiality of banking data. Payment transactions are carried out by the company Ingenico ePayments, which is PCI DSS certified. This norm is an international security standard that aims to ensure the confidentiality and integrity of data and transactions. No bank details pass through the Festival d’Aix-en-Provence server.
In the event of a problem with the payment, it is recommended to check the validity and the authorized limit of the payment card.
3 — ACCESSING THE VENUE & ATTENDING THE PERFORMANCE
The Festival d’Aix-en-Provence asks that its audience treat its staff, artists and other attendees with respect and courtesy. Anyone failing to adhere to the instructions given by Festival staff or behaving discourteously towards others present at the venue may be asked to leave the performance space and may be denied entry to future performances.
Please check the performance dates, times and venues on your tickets. Performances begin at the time stated on the ticket.
Ticketholders should ensure they arrive sufficiently early to go through security and ticket checks.
Access to the venue is authorised only upon presentation of a valid event ticket, verified at the access control point. Each ticket entitles the holder to a single seat. In the case of multiple prints of a dematerialised ticket, only the first ticket scanned at the access control point will be deemed valid, automatically cancelling any subsequently presented tickets.
Once the theatre doors have been closed, ticketholders are not guaranteed entry into the venue.
In order not to interrupt the performance, latecomers can only be seated during an interval (intermission), if there is one, and are not guaranteed the seats indicated on their tickets.
Some seats do not guarantee surtitle visibility or may offer a restricted view.
It is absolutely forbidden to take photographs, to film or to record all or part of the performance.
The presence of audio-visual equipment does not in any case modify the service offered by the Festival d’Aix-en-Provence. Such a presence cannot be evoked as the cause of ticket cancellation and does not generate any rights to compensation or reductions of ticket prices.
Due to the presence of photographers and audio-visual recording equipment at the Festival d'Aix-en-Provence, the ticketholder may be photographed or filmed, including in close-up. The images thus taken or recorded may be distributed or broadcast as part of the activities of the Festival or of its partners, in particular for communication and information purposes, by any means and on any media whatsoever, throughout the world and for a period of 50 years as from the recording date.
Performance and concert casts and programme announced at the time of purchase of a ticket are non-contractual. Cast and programme changes may occur during a season and give no right to ticket exchange or refund.
4 — CANCELLATION OR INTERRUPTION OF A PERFORMANCE
No refund or compensation will be given for performances interrupted after the halfway mark (excluding intermission/interval).
If a performance is cancelled, any claim for ticket refund (which will exclude the booking fee) will be accepted only upon the presentation of the original ticket or tickets. Ticketholders have up until 30 days after the end of the Festival d'Aix-en-Provence to send in their claim. Beyond that date, no refund will be given.
No additional expenses of any nature whatsoever (transportation, parking, hotels, etc.) will be refunded or compensated.
5 — SAFETY PROTOCOL
As part of ‘Vigipirate’ (France’s national security alert plan), security measures for performances at the Festival d’Aix-en-Provence have been reinforced. Visual searches of bags and handbags, and walk-through or handheld metal detectors will be implemented at the entrance to venues.
In order to facilitate the reception at and access to the venue, ticketholders are advised to arrive well in advance of the beginning of the performance.
No suitcases, backpacks or bulky baggage will be accepted inside any of the sites. All bottles of sunscreen, mosquito repellent, and deodorant will also be prohibited inside the sites.
6 — PERSONAL DATA
During the ordering process, the Festival d’Aix-en-Provence collects certain personal information and data from the purcharser (especially, surname and given name, email address, and mobile telephone number). This personal and confidential information will be treated in accordance with the Festival d'Aix-en-Provence Data Privacy Policy.
7 — DISPUTE
The sale of tickets by the Festival d’Aix-en-Provence is subject to French law. In the absence of an amicable agreement, any dispute shall fall under the exclusive jurisdiction of the courts within the territory of the Court of Appeal of Aix-en-Provence.
General Terms and Conditions modified on 14 January 2025.