How to book ?

ONLINE

www.festival-aix.com

BY PHONE

From 1st February to 29 March, from Tuesday to Friday, 10am–1pm / 2pm–6pm
From 10 June: everyday, 11am–7pm

08 20 67 00 57 (12cts€/min) or +33 (0)4 34 08 02 17 (from abroad)

AT THE BOX OFFICE

From 2 April to 7 June, from Tuesday to Friday, 10am–1pm / 2pm–6pm
From 10 June: everyday, 11am–7pm

Palais de l’ancien Archevêché
Place des Martyrs de la Résistance
13100 Aix-en-Provence

DURING THE FESTIVAL

On site at the venue, one hour before the performance

DINNER AND OPERA OFFER

Enjoy an exceptional evening with your customers, your partners, your loved ones or your family. Book now

BOOKING TERMS AND CONDITIONS

Bookings are limited, per performance, to:
Categories +, 1, 2 and 3:  6 tickets
Categories 4, 5 and 6:  4 tickets
For additional tickets, please contact us!

The fee for internet and telephone bookings is €3.50 per order.
Ticket mailing costs are €2.50 for France, and €5 for other countries.
Mailing and booking fees are non-refundable, even in case of cancellation.

GOOD TO KNOW!

By opting for an e-ticket, you can:
— Download your ticket to your telephone
— Re-print your ticket at any time
— Avoid queues at the ticket window on the night of performance
— Put the ticket up for sale on our Ticket marketplace in case you are unable to attend the performance

YOUR CLIENT ACCOUNT

Your client account allows you to access our secure online ticketing service to book your tickets, purchase a gift card, update your information, and take advantage of our tailor-made offers.
To save time and easily log in at the time of your booking, we suggest you create or update your personal space now:
— Create your client account
— Access your client account, log in and check your information.

CONTACT

The box office team is open and at your disposal to guide you and answer your questions. You can contact us by email at billetterie@festival-aix.com.
Please note: No booking requests will be processed by email. Thank you for your understanding.

Whether you are a professional in the tourism industry, a representative of a works council, head of an association, concierge in a hotel, or the representative for your group of friends (more than 7 people), the Festival offers you a unique point of contact all season long.

— Special support to help you choose your operas and concerts
— Priority booking starting in December, before general ticket sales begin
— A period of reflection so that you can refine your booking request or cancel your option before the payment deadline
— Personalised seating options to match your desires and expectations
— The opportunity of enjoying presentations of the Festival season

Enjoy a single point of contact for professionals in the tourism industry, works councils, associations, concierge service providers, and groups.

EXCLUSIVE CONTACT

Noémie Saussey
noemie.saussey@festival-aix.com
Tél : + 33 (0)4 42 17 34 92 / +33 (0)6 12 62 87 75

These general terms and conditions apply to all purchases of performance tickets (operas and concerts), subscriptions and gift cards for performances of the 2024 edition of the Festival d'Aix-en-Provence that have been purchased from the Festival d’Aix en-Provence Box Office via internet, by telephone or at the ticket counter.
The purchase of a ticket or tickets for a performance or performances by the purchaser implies unreserved acceptance of these terms and conditions.
The Festival d'Aix-en-Provence reserves the right to modify these general terms and conditions at any time, without prior notice and within the limits defined by law.

1 — TICKET BOOKINGS

In accordance with Article L.221-28 of the French Consumer Code, tickets for performances are not subject to a right of withdrawal. Therefore, all orders are final and absolute. Tickets can be neither refunded nor exchanged.
The Festival d'Aix-en-Provence reserves the right to modify the prices and categories of tickets for performances for sale at any time. These changes will have no effect on the price and categories of tickets that have already been paid for.
Prices are invoiced on the basis of the price list in force at the date and time of your order.
The telephone and internet booking fee is €3.50 per order. In case of cancellation, this fee is not reimbursed.
Booking is limited to six seats per performance in categories +, 1, 2 and 3, and to four seats per performance in categories 4, 5 and 6.
The cost of sending tickets by post to purchaser living in Metropolitan France is €2.50 per order, and €5 per order for purchaser who live outside Metropolitan France. In case of cancellation, this fee is not reimbursed.
In the case of ticket sales via the Internet and by telephone, a confirmation or rejection of the order will be sent to the purchaser by email within one day of the date and time of the order. If this email is not received, the purchaser should contact the Festival d’Aix-en-Provence Box Office at 08 20 67 00 57 (€0.12 / min) from within France or at +33 4 34 08 02 17 from abroad.
If the purchaser does not receive his or her tickets or has difficulty downloading his or her e-tickets, he or she should contact the Festival d’Aix-en-Provence at 08 20 67 00 57 (€0.12 / min) from within France or at +33 4 34 08 02 17 from abroad. In the event a ticket or tickets are lost, the purchaser must notify the Box Office as soon as possible at 08 20 67 00 57 (€0.12 / min) from within France or at +33 4 34 08 02 17 from abroad. Duplicate tickets will only be issued on site at the venue, one hour before the performance and upon presentation of proof of identity.
The Festival d’Aix-en-Provence declines all liability for the purchase of tickets from one of its resellers. For any complaint, purchasers are requested to contact the reseller directly.

SUBSCRIPTIONS AND DISCOUNTS

Discounts granted as part of the subscription are applied only for performances booked together as part of the same order. The additional 5% reduction for five tickets or more is only applied if all five performance tickets are purchased at the same time and as part of the same order.
Subscription sales are open until 11:59pm on 31 May 2024.

Purchasers of a subscription package have the option to exchange one or several tickets one time only, up until 31 May 2024 inclusive, provided that the ticket or tickets have been purchased as part of the subscription. As of 1 June 2024, no exchanges will be accepted.
The exchange can be for an alternative date of the same production or for a different production or a concert, subject to availability, for a ticket of equal or higher value than the ticket originally purchased, with an additional payment required depending on the performance, date and category.

Special-rate tickets such as places jeunes (youth tickets) must be collected on site, one hour before the beginning of the performance and in the presence of the ticketholder eligible for the special rate, with his or her proof of identity and proof of discount if applicable.

TICKET RESALE

Any resale of a ticket at a price higher than that shown on the front of the ticket is strictly forbidden. Failure to respect this clause will result in legal action as provided for under the French Penal Code (law of 27 June 1919).

TICKET MARKETPLACE (“BOURSE AUX BILLETS”)

The Festival d’Aix-en-Provence provides its ticketholders with a Ticket Marketplace (“Bourse aux billets”), whose purpose is to connect ticketholders wishing to resell their ticket(s) with potential buyers, via the Festival d’Aix-en-Provence website, in a completely safe environment.
In order to resell a ticket, the ticketholder must have a valid online personal space with up-to-date contact information.
Only the following may be put up for resale on the Ticket Marketplace:

• tickets in electronic format;
• nominative tickets purchased from the Festival ticket office, either by internet, by phone or at the ticket office; and
• full-price or subscription-price tickets.

Tickets purchased from third-party resellers cannot be put up for resale.
The seller freely sets the resale price of his or her ticket, from 50% to 100% of the initial price. Under no circumstances may the price be higher than the price indicated directly on the ticket. The Festival d’Aix-en-Provence reserves the right to remove, without prior warning or delay, any ticket sale that does not comply with the rules from this Article.
When a buying Customer purchases a ticket thus offered for sale on the Ticket Marketplace, he or she must pay the corresponding price in full. Subject to proper receipt of this payment, the Festival d’Aix-en-Provence will transfer the sale price to the seller within 30 days of receipt of payment, and by 30 July 2024 at the latest.
This payment is made by the Festival d'Aix-en-Provence to the seller according to the following terms:

• If the ticket was initially purchased online by bank card (credit or debit card): by crediting the same bank card.
• If the initial ticket was first purchased by any other means of payment or if the refund by bank card fails: by bank transfer. The seller must send the bank account information corresponding to the account that was debited when purchasing the initial ticket to the Festival d’Aix-en-Provence ticket office, at billetterie@festival-aix.com, and by 30 September 2024 at the latest. After this date, the Festival will not be able to transfer the refund and it will not be possible to claim the resale amount.

The Festival d’Aix-en-Provence will make the purchased ticket available on the personal space of the buyer upon validation of the payment and confirmation of his or her purchase. The ticket is made available to the buyer in the form of a new ticket, which cancels and replaces the original ticket.
This new ticket thus generated cannot be put up for resale on the Ticket Marketplace.
The Festival d'Aix-en-Provence does not provide any guarantee to the seller as to the successful sale of tickets offered on the Ticket Marketplace.
The Festival d'Aix-en-Provence cannot be held responsible for transactions made between festivalgoers via the Ticket Marketplace and in no case guarantees the effective resale of tickets offered by this means.
If, at the end of the resale period, the seller has not found a buyer, his or her ticket remains valid for the corresponding event. In addition, the seller can decide at any time to withdraw a ticket from resale as long as it has not already been purchased. The ticket thus withdrawn from the resale space remains valid for the corresponding event.

2 — PAYMENT

PAYMENT OPTIONS

The following payment options are accepted:
Cheques: in euros, payable in France, and made out to the ‘Festival d'Aix-en-Provence’.
Bank and credit cards: Visa, Eurocard, Mastercard and American Express, in euros.
Bank transfers: in euros only, for amounts higher than €600. Any bank charges, if applicable, shall be paid by the purchaser.

PAYMENT IN THREE OR FOUR INSTALMENTS, WITH NO EXTRA FEES

With this convenient payment option, the purchaser pays for his or her subscription package or single-performance tickets by credit card or bank card in three identical instalments over three months or in four identical instalments over four months. This payment option is available via internet or by telephone only, for a minimum amount of €100.
The first third or first fourth is debited at the time of the booking. The two or three other instalments are automatically debited on the same date of the following two or three months.
The full price of the booking must be paid before the first day of the 2024 edition of the Festival d’Aix-en-Provence. The payment in three instalments is available up to and including 2 May 2024 (booking date and payment of the first third). The payment in four instalments is available up to and including 2 April 2024 (booking date and payment of the first fourth).
The purchaser remains liable for the full payment of the order. In the event of non-payment of any of the instalments, the Festival reserves the right to cancel the reservation without notice. In this case, the reserved tickets will be put back on sale. No refund will be given for amounts already paid.
The credit card or bank card used must be valid beyond the date of the last instalments for this payment option. If the card is changed between the first and the last payments, the purchaser is requested to update his or her payment details in his or her personal space or to inform the Festival d’Aix-en-Provence box office team as soon as possible.

GIFT CARD

The gift card is a payment method that can be used to pay online, by telephone, or at the box office. It may be used to purchase one or several single-performance tickets, or subscriptions sold at the Festival d’Aix-en-Provence box office only.
It is valid as of the date of purchase and must be used before 23 July 2024, last day of the current edition of the Festival d’Aix-en-Provence.
The minimum value of a gift card is €50. The amount available on the gift card may be used at one time or over several times. More than one gift card may be used to pay for the same order. Likewise, a gift card may pay for only a portion of a booking.
If the amount on the gift card is less than the price of the booking, the cardholder must complete the payment using another payment method.
If the amount on the gift card is more than the price of the booking, credit is generated in the personal account of the cardholder’s name. This credit must be used by the end of the current Festival edition (23 July 2024). Beyond this date, the balance is credited to the benefit of the Festival d'Aix-en-Provence.
The Festival d’Aix-en-Provence does not guarantee the availability of tickets nor of price categories for the performance(s) chosen by the cardholder.
If the gift card is lost or stolen, no duplicate will be issued, and no refund or credit will be given.
If the gift card is not used by 23 July 2024, no refund or credit will be given.

PAYMENT SECURITY

Electronic payments made in transactions through the online box office of the Festival d’Aix-en-Provence are secure. Banking transactions are handled by the OGONE system and are carried out using a secure and encrypted SSL system, ensuring the protection and confidentiality of banking data. Payment transactions are carried out by the company Ingenico ePayments, which is PCI DSS certified. This norm is an international security standard that aims to ensure the confidentiality and integrity of data and transactions. No bank details pass through the Festival d’Aix-en-Provence server.
In the event of a problem with the payment, it is recommended to check the validity and the authorized limit of the payment card.

3 — ACCESSING THE VENUE & ATTENDING THE PERFORMANCE

Please check the performance dates, times and venues on your tickets. Casts announced may change; cast changes give no right to ticket exchange or refund. Performances begin at the time stated on the ticket.
Ticketholders should ensure they arrive sufficiently early to go through security and ticket checks.
Once the theatre doors have been closed, ticketholders are not guaranteed entry into the venue.
In order not to interrupt the performance, latecomers can only be seated during an interval (intermission), if there is one, and are not guaranteed the seats indicated on their tickets.
Some seats do not guarantee surtitle visibility or may offer a restricted view.
It is absolutely forbidden to take photographs, to film or to record all or part of the performance.
The presence of audio-visual equipment does not in any case modify the service offered by the Festival d’Aix-en-Provence. Such a presence cannot be evoked as the cause of ticket cancellation and does not generate any rights to compensation or reductions of ticket prices.
Due to the presence of photographers and audio-visual recording equipment at the Festival, the ticketholder may be photographed or filmed, including in close-up. The images thus taken or recorded may be distributed or broadcast as part of the activities of the Festival or of its partners, in particular for communication and information purposes, by any means and on any media whatsoever, throughout the world and for a period of 50 years as from the recording date.
Performance casts announced at the time of purchase of a ticket are non-contractual. Cast changes may occur during a season and give no right to ticket exchange or refund.

4 — CANCELLATION OR INTERRUPTION OF A PERFORMANCE

No refund or compensation will be given for performances interrupted after the halfway mark (excluding intermission/interval).
If a performance is cancelled, any claim for ticket refund (which will exclude the booking fee) will be accepted only upon the presentation of the original ticket or tickets. Ticketholders have up until 30 days after the end of the Festival to send in their claim. Beyond that date, no refund will be given.
No additional expenses of any nature whatsoever (transportation, parking, hotels, etc.) will be refunded or compensated.

5 — SAFETY PROTOCOL

As part of ‘Vigipirate’ (France’s national security alert plan), security measures for performances at the Festival d’Aix-en-Provence have been reinforced. Visual searches of bags and handbags, and walk-through or handheld metal detectors will be implemented at the entrance to venues.
In order to facilitate the reception at and access to the venue, ticketholders are advised to arrive well in advance of the beginning of the performance.
No suitcases, backpacks or bulky baggage will be accepted inside any of the sites. All bottles of sunscreen, mosquito repellent, and deodorant will also be prohibited inside the sites.

6 — PERSONAL DATA

During the ordering process, the Festival d’Aix-en-Provence collects certain personal information and data from the purcharser (especially, surname and given name, email address, and mobile telephone number). This personal and confidential information will be treated in accordance with the Festival d'Aix-en-Provence Data Privacy Policy.

7 — DISPUTE

The sale of tickets by the Festival d’Aix-en-Provence is subject to French law. In the absence of an amicable agreement, any dispute shall fall under the exclusive jurisdiction of the courts within the territory of the Court of Appeal of Aix-en-Provence.

General Terms and Conditions modified on 8 April 2024.