COVID-19 SAFETY CHARTER

Special measures to protect the health of all members of the public, the artists and the Festival staff will be put into place so that the Festival may continue to represent an exceptional musical experience. To ensure that you can book your tickets without any worries or risks, we are significantly expanding our terms for reimbursement and are committed to implementing a strict, efficient and adaptable health protocol.
Check our website regularly to keep updated on any changes.

 

— BOOK WITH TOTAL CONFIDENCE

You are unable to attend a performance for a reason linked to the health crisis? We guarantee to reimburse your tickets for cancelations up to 48 hours before the performance in the following cases: a confirmed case of Covid-19, the closing of the borders in your country of departure, and an obligation to quarantine between France and your country of departure (see general terms and conditions).

— A PERSONALISED SEATING ARRANGEMENT FOR MAXIMUM SAFETY

To provide you with optimal seating (with physical distancing if necessary), your seat may be assigned or modified by the Festival team with utmost care and high-quality service.

— ELECTRONIC TICKETS FOR GREATER EASE

You will be sent a confirmation at the time of booking, and then will receive an email as soon as possible allowing you to download your e-tickets from your personal space.

— YOUR BOX OFFICE TEAM HARD AT WORK TO OFFER PERSONALISED SUPPORT

The entire box office team will be mobilised so that they may guide you and answer all your questions in these unusual circumstances. Together we will find the best solution for each and everyone. (billetterie@festival-aix.com – tel.: +33 (0)4 34 08 02 17).

— CONTINUED CONTACT AND PERSONALISED INFORMATION

Before each performance, you will receive the information necessary to facilitate your reception at the performance venue, including the suggested time of arrival, any requirements for wearing a mask, the organisation of intermissions, etc. A maximum amount of information will be provided, so you can enjoy the performance without worry.

— A STRICT HEALTH PROTOCOL

Our entire team will be actively working to implement the latest health protocols applicable at the time of the Festival (e.g., a frequent disinfection of reception spaces and contact surfaces, the provision of alcoholbased gels, requirements for wearing a mask, etc.) and to ensure that these protocols are respected.

— A RECEPTION TEAM AT YOUR SERVICE

The reception and safety teams will be present at every performance to guide you in your movements in accordance with current health regulations, so that your evening goes as smoothly as possible.