Every year, the Festival represents, for both you the audience and for those of us who help bring it to life, a longstanding date with music, the stage, artists, and summer nights in Aix. Your enthusiastic reception for the 2020 edition—indeed, a great many of you booked your tickets from the moment sales opened—promised to produce an especially rich experience; and we, like you, are extremely disappointed we must forego that experience this year.
These cancelations, occurring only two months before the Festival was scheduled to open, and only after a large portion of the artistic expenses had already been incurred, have put our entire organisational structure at risk, including the artists, the technical teams, our short-term contracted workers, and our entire permanent staff.
By clicking on the link at the bottom of this page, you will find the form you may use to apprise us of your choice, as well as information on which documents you must include with your request.
Please send us your requests before 1 June 2020 (ideally), or by August 18 2020 at the latest (as stipulated in our General Terms and Conditions). Past this date, any amounts for which we have received no requests for donation or refund will remain the property of the Festival d’Aix-en-Provence.
We will respond to you as quickly as possible, and will refund your order(s) (excluding any fees) within 10 weeks from the time we receive your request. Thank you in advance for your patience and understanding, especially considering our altered working conditions at this time.
Our box offices are currently closed, but we remain available by email (firstname.lastname@example.org) for any questions.
May you and your loved ones be safe and healthy.
The Festival d’Aix-en-Provence box office team